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Return Policy

Return and exchange needs to know

 - We provide merchandise return service to provide consumer protection rights, but it is not equivalent to appreciating and trying on goods after returning service.
 When returning the goods, the goods must be packaged intact, and the returned label tapes are not removed (except eyewear series) , and they must be completely unused. Once the used or returned label tapes are found to be damaged, the return service cannot be accepted. For the return service, the customer must pay the ship and  return postage.

- If you have an inappropriate size, we will provide a product exchange service, and you must pay back the postage when you exchange the goods.

 - The color part is related to the computer setting, and the actual color will be the same as the normal or darker case on the computer.
   For buyers who are more sensitive to color, please confirm that it is acceptable to order again.

- Reminder: When customer well received the item and want to return, please inform us in 4 days and return the goods to us for the warehouse address we provided within 7 days. After 7 days, the return and exchange service will be invalid, and no reason will be accepted.

REFUNDS

We usually process the return process within 10 working days after the return arrives at our warehouse. It may take up to 14 working days during peak hours . Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card / stripe : Our bank will reimburse you within 14 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

If you apply for a refund service, the company will charge 5% administrative fee, the fee will be deducted when the payment is refunded, thank you for your understanding.


After-sales and maintenance services

       Within 7 days after receipt of all goods, if there are quality problems, you can return or exchange, no quality problems will not be returned!!  ️The size does not match, you need to escape the code to escape!!  ️
 All returns must be fully packaged, and the replacement label tape is not removed. If any packaging is destroyed, it will not be accepted!!  ️
        All the products purchased by the store are also free of maintenance for one year (but the natural wear and tear, metal aging, improper use of products and human factors will not be included in the maintenance scope)
For the maintenance services , the customer must pay the ship fee and return postage fee