- We provide merchandise return service to provide consumer protection rights, but it is not equivalent to appreciating and trying on goods after returning service.
When returning the goods, the goods must be packaged intact, and the returned label tapes are not removed, and they must be completely unused. Once the used or returned label tapes are found to be damaged, the return service cannot be accepted. For the return service, the customer must pay the ship and return postage.
- If you have an inappropriate size, we will provide a product exchange service, and you must pay back the postage when you exchange the goods.
- The color part is related to the computer setting, and the actual color will be the same as the normal or darker case on the computer.
For buyers who are more sensitive to color, please confirm that it is acceptable to order again.
- Reminder: After receiving the goods for more than 7 days, the return and exchange processing will be invalid, and no reason will be accepted.
- Reminder: Goods more than 7 days return processing, do not accept any reason to accept.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card / stripe : Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
If you apply for a refund service, the company will charge 5% administrative fee, the fee will be deducted when the payment is refunded, thank you for your understanding.