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*****EVERY USD500 less $60*****

Return Policy

Welcome to Winniemodo (“Company”, “we”, “our”). This Return Policy applies to your use of our website located at [https://www.winniemodo.com] (collectively referred to as “Service”).

### Return and Exchange Guidelines

At Winniemodo, we prioritize consumer protection rights and offer a return service. However, this service is not intended for casual appreciation or trial of goods. Customers may wish to return items for various reasons, including but not limited to:
- The item arrived damaged.
- The wrong size was ordered.
- The product did not meet expectations.

#### Damaged Items
If your order arrives damaged, please contact us immediately at [info@winniemodo.com] with your order number and a photograph of the item's condition. We will address these requests on a case-by-case basis and strive to find a satisfactory resolution.

#### Return Conditions
- All returned items must be in their **original packaging**, with labels intact and unused.
- If the packaging or labels are damaged, the return request will be denied.
- Customers are responsible for paying the shipping costs associated with both the return and the initial shipment.

#### Size Exchanges
If you receive an item that does not fit, we offer an exchange service. Please note that you will be responsible for the postage costs incurred for the exchange.

### Color Accuracy
Please be aware that color representation may vary based on individual computer settings. The actual color of the product may appear different on your screen. If you are particularly sensitive to color discrepancies, we recommend confirming your order preferences.

### Cooling-Off Period
Customers wishing to return items within the **7-day cooling-off period** must notify us within **4 days** of receipt. After this period, return requests will not be accepted for any reason. You will be responsible for the return shipping costs.

If no notification is received within the stipulated time frame, the return and exchange service will be deemed invalid, and no reasons for return will be accepted.

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If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for choosing Winniemodo!

## Refund Policy
### Return Processing Time
We strive to ensure a seamless return experience. Typically, the processing of returns takes **15-20 working days** after the returned items arrive at our warehouse. During peak periods, this may extend to **up to 24 working days**. Upon acceptance of your return, you will receive a confirmation email, and we will promptly initiate the reimbursement process.

### Refund Processing Times
The time taken to process your refund may vary depending on the payment method used:

- **Credit Card**: Refunds will be processed within **24 business days** following the Return Acceptance Confirmation email. Please note that the time it takes for the refund to appear in your account is contingent upon your Credit Card Issuer's policies.

Once your return has been received and accepted by our brand or partner boutique, your refund will be credited back to your original payment method, excluding any delivery costs. Please allow up to **24 days** for the refunded amount to reflect in your account, depending on your payment provider.

### WINNIEMODO Credit Option
If eligible, you may choose to receive your refund as **WINNIEMODO credit**. This credit will be applied to your WINNIEMODO account for use on future purchases.

### Refund Service Fee
Please be aware that if you opt for a refund service, a **5% administrative fee** will be applied. This fee will be deducted from the total refund amount.
Thank you for your understanding and cooperation. We are committed to providing you with excellent service and support throughout your shopping experience.


## After-Sales and Maintenance Services

### Return and Exchange Policy
If you encounter any quality issues with your goods, you may request a return or exchange within **7 days** of receipt. Please note that returns or exchanges will only be accepted for items with confirmed quality problems. Items that do not have quality issues, including size mismatches, are not eligible for return.

To ensure a smooth return process:
- All items must be returned in their **original packaging**, with all labels and tapes intact.
- Damaged or unsealed packaging will result in the return being **rejected**.

### Maintenance Services
All products purchased from our store are eligible for **one year of complimentary maintenance**. However, please be aware that this service does not cover:
- Natural wear and tear
- Metal aging
- Improper usage
- Damage caused by human factors

For maintenance services, customers are responsible for both the shipping costs to return the item and the return postage fee.

### Dispute Resolution
In the event of any disputes regarding returns or maintenance services, the company reserves the right to make the final decision.

### Amendments to Terms
We reserve the right to amend or update these terms and conditions at any time without prior notice. Any changes will take effect from the date they are posted on our website.

For matters not explicitly covered by these terms, all decisions will be made at our discretion.

### Contact Us
If you have any questions or require further assistance, please do not hesitate to reach out to us at [info@winniemodo.com]