We usually process the return process within 10 working days after the return arrives at our warehouse. It may take up to 14 working days during peak hours. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card / Stripe : Our bank will reimburse you within 14 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
Once your return has been received and accepted by our brand or partner boutique, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If your're eligible, we may be able to process your refund as WINNIEMODO credit if you prefer. Once processed, it will show in your WINNIEMODO account to use the next time you shop with us.
If you apply for a refund service, the company will charge 5% administrative fee, the fee will be deducted when the payment is refunded, thank you for your understanding.