We usually accept returns within 10 business days of their arrival at our warehouse. During peak times it could take up to 14 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card / stripe : Our bank will reimburse you within 14 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 14 business days of the Return Confirmation email.
If you apply for a refund service, the company will charge 5% administrative fee, the fee will be deducted when the payment is refunded, thank you for your understanding.