We usually process the return process within 10 working days after the return arrives at our warehouse. It may take up to 14 working days during peak hours . Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card / stripe : Our bank will reimburse you within 14 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
If you apply for a refund service, the company will charge 5% administrative fee, the fee will be deducted when the payment is refunded, thank you for your understanding.
After-sales and maintenance services
Within 7 days after receipt of all goods, if there are quality problems, you can return or exchange, no quality problems will not be returned!! ️The size does not match, you need to escape the code to escape!! ️
All returns must be fully packaged, and the replacement label tape is not removed. If any packaging is destroyed, it will not be accepted!! ️
All the products purchased by the store are also free of maintenance for one year (but the natural wear and tear, metal aging, improper use of products and human factors will not be included in the maintenance scope)
For the maintenance services , the customer must pay the ship fee and return postage fee