Thank you for visiting and shopping at www.winniemodo.com
Following are the terms and conditions that constitute our Delivery Policy.
Shipment processing time
At our company, we are committed to providing efficient, reliable, and transparent shipping services to our customers around the world. Our shipping policies are designed to ensure that your orders are delivered in a timely and hassle-free manner.
Order Processing and Shipping Timelines
All orders placed with our company are processed within 1 to 3 business days. Please note that we do not ship or deliver orders on weekends or holidays.
In the event that we are experiencing a high volume of orders, there may be a slight delay in the shipment of your order, typically a few days. We kindly ask that you allow for additional transit time to account for potential delays. If there will be a significant delay in the shipment of your order, our customer service team will promptly notify you via email or telephone.
Once your order has been processed and prepared for shipping, we will send the item(s) to the designated address within 5-14 working days after receiving payment. The status of your order will be updated on our website when it is ready to be shipped out.
Shipping Methods and Carriers
We offer a variety of shipping options to meet the diverse needs of our customers. Depending on the size, weight, and destination of your order, we may utilize different shipping carriers, including but not limited to:
- USPS (United States Postal Service)
-SF Express
- FedEx
- UPS
- DHL
The shipping method and carrier used for your order will be determined based on the most efficient and cost-effective option available. We strive to provide reliable and trackable shipping services to ensure the safe and timely delivery of your items.
Free Shipping to Most Countries
We are excited to offer free shipping to most countries around the world. This means that you can enjoy the convenience of hassle-free delivery without any additional shipping costs.
International Shipping
For our international customers, please be aware that shipping times and costs may vary depending on the destination country and any applicable customs or duties.
It is important to note that the customer is responsible for any customs fees, taxes, or other charges that may be incurred during the international shipping process. We recommend that you familiarize yourself with the import regulations and requirements of your country before placing an international order.
Order Tracking and Delivery Confirmation
To provide our customers with the best possible shipping experience, we offer order tracking and delivery confirmation services. Once your order has been shipped, you will receive a tracking number that you can use to monitor the status of your delivery.
If you have any questions or concerns about the status of your order, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with our company is a positive one.
Customs, Duties and Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. WinnieModo is not responsible for these charges if they are applied and are your responsibility as the customer.
Damages
WinnieModo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
When will my order arrive?
Orders are dispatched from our warehouse and are usually delivered within 3-14 working days.
There can be the occasional customs or courier delay which may affect your delivery time frame from time to time.
Will I get a tracking number?
An email will be sent once your order has been dispatched. If you do not receive one, please email info@winniemodo.com
All orders require a signature on delivery, make sure your supplied address is attended during business hours.
We cannot send to PO boxes, please ensure a street address is supplied.
Which courier do you use?
~DHL
~USPS (United States Postal Service)
~SF Express
~UPS
~FedEx Express
Is signature required for delivery?
A signature is required upon receipt of goods. Please make sure you or someone is available to receive the package.
Will I have to pay any additional duties or taxes?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that WinnieModo does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.
We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by WinnieModo, please contact your local customs office to find out more information if you are unsure of the charges.
How long does it take to process an order?
All orders are processed within 3 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Potential delays due to a high volume of orders or postal service problems that are outside of your control.
Delivery times are based on the time your package is sent and should only be used as a guide. WinnieModo cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimize any potential delays.
How will my order be packaged?
Your order will be carefully packaged in a protective box with branded dust bags if provided by the designer to ensure it arrives to you in great condition.
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as item are often limited, we do not offer reservations.
How do I check the status of my order?
After you have placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us at info@winniemodo.com with your name and order number, and we will look into it for you.
How much is shipping？
We offer international free shipping。
Shipping terms:
Free shipping is covered for the most of the countries. By the influence of different factors in different countries, the service is
suspended for some countries or customers need to bear the postage fee. If you have any questions, please feel free to email us.
If you have any further questions, please do not hesitate to contact us at info@winniemodo.com
