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FAQs

FAQs

We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Find the answer you need in our FAQs section.

-How do I place an order on your site?

It's easy! Here’s how:

Choose a category from the top navigation menu or search to explore a specific style or trend.
Select your desired piece and click ‘Add to cart’. Once you've added all items, it's time to checkout under ‘Summary’.
Sign in to your account or, if you've not yet created one, proceed via guest checkout.
Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

-Can I cancel my order or make changes to it?

Yes. Contact us to do so. We're unable to add items to an existing order but we welcome you to place a new order for any additional pieces Pricing & payment 

-Why is WinnieModo pricing special?

It's down to our unique business model. At WinnieModo you are shopping pieces from our luxury brands and partners worldwide, expertly curated for you by our team so the price of the item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag won't reserve it at a particular price.
<We will always offer you the best price>

-When will my card be charged?

If you pay by PayPal, WinneModo will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.

-What payment methods do you accept?

Visa
MasterCard
American Express
PayPal

-Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to.

-Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations. 

-Are WinnieModo items authentic?

100%. Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic.

-How will my order be packaged?

Your order will be carefully packaged in a protective box — with branded dust bags if provided by the designer — to ensure it arrives to you in great condition.