FAQs
We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Find the answer you need in our FAQs section.
-Does WinnieModo have a retail boutique?
WinnieModo currently does not have any retail stores. Although our showroom is currently closed for visits, we have a professional customer service is readily available and happy to assist customers in solving all online shopping problems.
-Can I accept orders if the items are out of stock on the WinnieModo website?
If sold out is displayed on the website, there is no way to deal with it. The quantity of each item is small, so it will be easier to sold out.
-Can you buy things online with a different currency?
You can press the button on the top left, and pull down to “other setting”, you will see the dollar sign at the bottom, click on it and you can change the currency.
-Which currencies can I shop in?
This is determined by your delivery destination and will be displayed at checkout before placing your order. Unless you are paying with cryptocurrency, if your local currency is unavailable, your order will be charged in USD at a competitive exchange rate.
-How do I place an order on your site?
It's easy! Here’s how:
1)Choose a category from the top navigation menu or search to explore a specific style or trend.
2)Select your desired piece and click ‘Add to cart’. Once you've added all items, it's time to check out under ‘Summary’.
3)Sign into your account or, if you've not yet created one, proceed via guest checkout.
4)Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order, and it will be carefully prepared and shipped to you, with updates every step of the way.
-Can I cancel my order or make changes to it?
Yes. Contact us to do so. We're unable to add items to an existing order but we welcome you to place a new order for any additional pieces Pricing & payment.
-Why is WinnieModo pricing special?
It's down to our unique business model. At WinnieModo you are shopping pieces from our luxury brands and partners worldwide, expertly curated for you by our team so the price of the item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag won't reserve it at a particular price.
<We will always offer you the best price>
-What payment methods do you accept?
~Visa
~MasterCard
~American Express
~JCB
~Diners Club International
~Discover
~UnionPay (only available to Canada, China Mainland, Taiwan Region, Hong Kong SAR and Macau SAR)
-Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to.
-Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.
-Are WinnieModo items authentic?
100%. Our offering is expertly curated from the best luxury fashion around the globe, and we guarantee all items are authentic.
-How will my order be packaged?
Your order will be carefully packaged in a protective box — with branded dust bags if provided by the designer — to ensure it arrives to you in great condition.
-What should I do if my payment fails?
If your payment fails, please check your payment details and try again. If the issue persists, contact our customer support team.
-Will I receive a confirmation after my payment?
Yes, you will receive a confirmation email as soon as your payment is processed.
-How long will my order take to arrive?
Delivery times vary based on your location. Standard shipping typically takes 5-14 business days.
-Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to monitor its progress.
-What is your return policy?
You can return any unused item within 7 days of purchase for a full refund. Items must be in their original packaging.
-How do I initiate a return?
To initiate a return, please contact our customer service team for a return authorization and instructions on how to send your item back.
-When will I receive my refund?
Once we receive your returned item, please allow 7-14 business days for the refund to be processed and reflected in your account.
-How long will my order take to arrive?
Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-14 business days.
-Do you ship internationally?
Yes, we offer international shipping to select countries. Additional shipping fees and customs duties may apply.
-Is my payment information secure?
Yes, we use 256-bit SSL encryption to protect your payment information during transactions.
-What should I do if my payment fails?
If your payment fails, please check your payment details and try again. If the issue persists, contact our customer support team.
-Will I receive a confirmation after my payment?
Yes, you will receive a confirmation email as soon as your payment is processed.
If you have any further questions, please do not hesitate to contact us at info@winniemodo.com
Hope you enjoyed shopping with us
